Customer Service Advisor

Join our team of 1400 customer service professionals, all working 100% from home for Sensee but also some of the largest and most prestigious names in UK financial services, retail and travel.

Sensée has been operating home-based contact centres since 2004. And everything from our technology, to the way we keep our homeworkers feeling supported & connected makes us industry-leading and award-winning.

Our nationwide recruitment reach and remote employee-centric focus creates accessible careers for people anywhere. And by eliminating the daily commute, our business model reduces traffic congestion and pollution, helping create sustainability for our planet and communities.

Both full and part time, permanent roles are available: minimum 20 hours per week, maximum 40 hours per week.

What will you do as a Customer Service Advisor

• As a Customer Service Advisor, you will be representing Sensée clients by offering outstanding support for their customers from your own home
• Be an integral part of the Sensée family, whose ethics, values, connectivity and relentless innovation have blazed a trail for over 17 years
• Take ownership of customer experiences and outcomes, with full support and guidance from our management and support teams
• Deliver services in accordance with GDPR (General Data Protection Regulation) and in some cases FCA (Financial Conduct Authority) guidelines.

Benefits

• A fully-employed working from home role
• Flexible hours (including the ability to self-select your work hours subject to client requirements)
• An extensive Employee Assistance Programme (EAP)
• 30 days holiday (including bank hols) - pro rata for part time
• Increasing holidays based on length of service
• Perkbox - Access to deals and discounts with big name brands including the Wellness hub - access to ad free content to aid with personal wellbeing
• Sensée approved IT bundle available, with contributions made towards the purchase at 6 and 12 months of employment
• Cut down on commute and costs associated with working outside your home
• Team incentives for extra recognition
• The security of a role that pays the Real Living Wage plus performance-related bonus
• Peace of mind. Not having to worrying about the commute, accessibility to work, dress code... while finding meaningful work that fits with other commitments for a better work-life balance
• A busy, challenging and rewarding career. Our policy is to promote from within wherever we can. We have phenomenal talent within the business from second jobbers, to actors, parents (and grandparents!) who juggle it all.... as well as former Company Directors

What we’re looking for from a Customer Service Advisor

• Candidates with a solid background in customer service and problem-solving (ideally gained in a contact centre environment)
• A curiosity for people, passion, an ability to self-motivate and the drive to work autonomously
• The confidence to ask for support when needed (managers, colleagues and virtual floor walkers will be there for you instantly, all the time)
• The flexibility to not only work around your own daily priorities but also our client’s requirements
• Excellent oral and written communication skills, the ability to get up to speed with products and systems quickly, and an excellent grasp of internet technology.
• IT literacy, high flexibility in your schedule, good organisation, independence and self-reliance
• A shared passion for ethics, the environment, excellence and innovation.

What you will need

It is a busy role with a high volume of customer interaction and as such, you need a quiet place to work that is comfortable, light and airy - as well as the right equipment:

• 2 monitors to connect with customers and access multiple systems
• A PC that is big and fast enough to perform your role. MACs are not suitable. Laptops can be used on some client accounts. (min 8GB RAM)
• A steady wired broadband connection delivering at least 3MB per second
• A headset to take calls comfortably and professionally
• (On selected accounts) a telephone line and telephone handset.

Operational Hours

Our client partnerships offer flexibility to all customer service advisors. Each partnership has operating hours and you will select your preferred working patterns within those operating hours.

Sensée is a unique business. We bring work to people.... not people to work. And we recognise that your working environment matters.

We are a contact centre in every sense - but the bricks and mortar around you are your own.

And what does Sensée mean? It’s French for "it makes sense". So now you know.

Sensée is an equal opportunities employer and welcomes applications from all sections of the community.