All Locations
Home Working
Advertising Salary
£22,880.00

About The Role

Here at Sensée we believe in bringing work to people and not people to work, join us today! What does Sensée mean? It’s French for "it makes sense".

We are proud to partner with the multinational telecommunication giant, Vodafone. We are united in our passion to provide industry leading customer relations support and create a better future. We both believe that our human spirittogether with technology will help us achieve our goal.

Are you a strong communicator, with previous customer relations experience, that would like a 100% from home, flexible and permanent career, where you select between 20 and 40 hours per week? Come and join our award-winning customer service business by making an application today.

 

What you will do as  a Customer Relations Advisor for Vodafone

  • Attend a full time, fully paid training course for up to 7 weeks
  • Represent Vodafone, always ensuring outstanding customer service in a dedicated client relations role
  • Utilise tech and tools to solve customer enquiries swiftly and efficiently
  • Take a customer first approach to query resolution
  • Utilise our industry leading inhouse support tools to stay engaged, empowered and ready to progress up the Sensée career ladder
  • Be an integral part of the Sensée family, whose ethics, values, connectivity, and relentless innovation have blazed a trail for over 18 years
 

Benefits

  • 30 days holiday (pro rata for part time)
  • Increasing holidays based on length of service
  • Pension
  • Employee Assistance Programme (EAP)
  • Perkbox - Access to deals and discounts with big name brands including the Wellness hub - access to ad free content to aid with personal wellbeing
  • Sensée approved IT bundle available, with contributions made towards the purchase at 6 and 12 months of employment
  • Full or part time (Select between 20 and 40 hours per week)
  • Flexible working in line with partnership requirements
  • No commute and no dress code!

About You

What we’re looking for from a Customer Relations Advisor

  • At least 6 months experience in a dedicated customer relations role (essential)
  • Experience in providing outstanding customer service (essential)
  • Excellent written and oral English
  • A passion for people and ability to make a difference with every call answered
  • Ability to work autonomously in a dedicated space free from disruptions
  • Capable of utilising IOT, often more than one system to bring about effective customer resolutions
  • Confidence and resilience to provide a consistent best in class service on every call
  • Able to provide own technology, saving vital resources and reducing carbon footprint

About Us

Established in 2004, Sensée are the industry leaders in outsourced customer service. From the start, sustainability has been a key focus for us. By eliminating the daily commute and utilising our own equipment, our model reduces the carbon footprint of every colleague and our business. Ethical practises that protect our local communities and worlds resources has always been at the heart of what we do at here at Sensée.

Sensée is an equal opportunities employer and welcomes applications from all sections of the community

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